At SoulSpark, we strive to ensure a smooth and satisfactory experience for all our users. This Cancellation & Refund Policy explains the conditions under which you may request a cancellation or refund for services or features purchased through our mobile application.
You may cancel any subscription or service before the next billing cycle to avoid future charges. Once payment has been processed for the current billing period, cancellations will take effect in the next cycle.
Refunds are generally not provided after a service has been delivered or a subscription period has begun. Exceptions may be made in cases of technical issues or billing errors directly caused by us.
To request a refund, please contact our support team within 7 days of the transaction with your order details and a clear explanation of the issue. We reserve the right to approve or deny refund requests at our sole discretion.
Approved refunds will be processed within 5–10 business days, and the credited amount will be returned to your original payment method. The actual time for the refund to reflect may vary depending on your bank or payment provider.
For questions about this Cancellation & Refund Policy, please contact us at getsoulspark@gmail.com .
